Welcome to HeatedHub. These Terms of Service govern the use of our website and the services provided through the platform. By accessing or using this website, visitors agree to comply with the terms and conditions described in this document.
These terms apply to all users of the website, including visitors who browse product categories, customers who place orders and individuals who communicate with our support team. The HeatedHub platform provides access to modern heated tobacco products such as devices available in the IQOS category.
Eligibility to Use the Website
By using this website, you confirm that you are legally permitted to access tobacco-related content and products in accordance with applicable laws in your jurisdiction. Tobacco products are intended only for adult consumers. Visitors who access the website must ensure that they meet the minimum legal age required to purchase tobacco products in their region. Many jurisdictions prohibit the sale of tobacco products to individuals under the age of 18 or similar legal thresholds.
By continuing to browse or use the website, users confirm that they meet the legal requirements to access tobacco-related products and services.
Website Content and Product Information
The HeatedHub website allows visitors to browse product information and explore various tobacco product categories. Product descriptions and information are provided to help customers understand the available products and their characteristics.
Visitors may explore tobacco stick categories such as HEETS sticks or review newer product options like TEREA sticks while browsing the platform. All product information published on the website is provided for informational purposes and may be updated periodically to ensure accuracy.
User Responsibilities
Users who access the HeatedHub website agree to use the platform responsibly and in accordance with applicable laws. Visitors must not misuse the website or attempt to interfere with its operation.
Users agree that they will:
• provide accurate information when placing orders
• comply with applicable laws regarding tobacco products
• avoid any misuse of the website or its services
If you require assistance while using the website or placing an order, you may contact our support team through the Contact page where support is available via email and online chat.
Orders and Transactions
When placing an order on the HeatedHub platform, customers are responsible for providing accurate and complete information required for order processing and shipment preparation.
Once an order has been submitted, it goes through a verification process where product availability and order details are reviewed. Only after this verification process is completed can the order move forward to shipment preparation.
Customers may explore and order products from different categories available on the website, including tobacco sticks within the heatsticks collection.
Payment Terms
Orders placed on the HeatedHub platform must be completed using the available payment methods supported by the website.
Customers should carefully review payment instructions before completing a transaction. Payments must be confirmed before the order enters the shipment preparation stage. Detailed information about the available payment methods and payment procedures can be found on the Payment Policy page.
Shipping and Delivery
After payment confirmation and order verification, shipments are prepared for dispatch through international postal delivery networks.
Each shipment is assigned a tracking number so customers can follow the progress of their order during transit. Delivery times may vary depending on postal processing, customs procedures and the destination country. More detailed information about shipping procedures and delivery policies can be found on the Shipping Policy page.
Order Tracking
Once an order has been dispatched, customers receive a tracking number that allows them to monitor shipment progress through the postal delivery network. Tracking information helps customers stay informed about the status of their order and allows them to monitor shipment updates while the package is in transit. Additional details about tracking numbers and shipment monitoring can be found on the Order Tracking page.
Limitation of Liability
HeatedHub strives to maintain accurate information and reliable website operation. However, the website and its content are provided on an “as available” basis. While we work to ensure the platform functions properly, we cannot guarantee uninterrupted access or the absence of technical issues.
HeatedHub is not responsible for delays, interruptions or service disruptions that may occur due to circumstances outside our control, including internet outages, postal delays, customs procedures or other external factors that may affect the ordering or delivery process. Users acknowledge that by accessing the website they accept these conditions and understand that certain operational factors may influence service availability.
Website Availability
We aim to keep the HeatedHub platform accessible and operational at all times. However, periodic maintenance, technical updates or system improvements may occasionally require temporary interruptions to website access. Such interruptions are typically brief and are intended to improve website performance, security and reliability. We work to minimize downtime and restore full functionality as quickly as possible whenever maintenance is required.
Changes to the Terms of Service
HeatedHub reserves the right to update or modify these Terms of Service at any time when necessary. Updates may occur due to operational improvements, legal requirements or changes in website services. When updates are made, the revised version will be published on this page so that visitors can review the current terms governing the use of the website. By continuing to use the website after such changes are published, users agree to the updated Terms of Service.
Contact Information
If you have questions regarding these Terms of Service or require clarification regarding the use of the HeatedHub platform, you may contact our support team for assistance. Our support team is available through email and 24-hour online chat support, where members of our customer service team are ready to help with inquiries related to website usage, orders or policies.